Senior Claims Executive
Josie joined the Company on 4 August 1982. With over 30 years of P&I experience, she is involved in personal injury and crew claims. She also assists various ship agents in handling medevac and death cases involving foreign seafarers until they have been repatriated to their respective countries.
Senior Claims Executive
Jay Arthur has been with Del Rosario Pandiphil Inc. for 17 years and is currently Senior Claims Executive in the Company. He has undergone specialized training in Arendal with GARD AS on personal injury and completed the marine study course with NORTH OF ENGLAND.
His expertise lies in handling ECR Crew on leave cases and Extended Family Crew matters, while also regularly managing complex personal injury claims such as cancer, injuries due to negligence, death, or missing person cases. He contributed in the formulation of the Del Rosario Primer and has given a number of presentations on behalf of Pandiphil to manning agents and other clients. He is jointly responsible for the preparation of the Company’s ISO 9001 certification and has served as Internal Audit Manager since 2014, ensuring compliance and quality standards across Pandiphil operations.
Razelle joined Del Rosario Pandiphi, Inc. as Claims Assistant in 2011 after obtaining a degree in Political Science, major in International Relations. In 2012, she became a Junior Claims Executive and started handling Filipino crew claims involving personal, injury and death incidents since then. She assisted in the establishment of North of England P&I Association (NEPIA)’s post-repatriation medical programme in the Philippines. Razelle is also jointly responsible for the preparation of the Company ISO 9001 certified. She is currently taking her Master in Risk and Insurance Management at De La Salle University.
Senior Claims Executive
After having graduated with a degree in Humanities with specialization on Management, Deogracias joined the Del Rosario Pandiphil, Inc. as Claims Assistant tasked with auditing endorsement requests from manning agents while assisting in monitoring medical treatment on Filipino seafarers. After undergoing extensive training and seminars under Del Rosario Law, he has supervised a crew claims team since 2010 which specializes on personal injury, illnesses and loss of life.
Senior Claims Executive
Shirley joined Pandiphil in 2008 and eventually became Junior Claims Executive 1. She primarily handles processing of Filipino crew claims involving personal injury and illness, death such as missing and suicide, piracy and tsunami cases, and arranging compassionate visits. She mostly deals with cases under Anker Crew Insurance and Japan P and I Association (JPIA). She can also calmly handle complex matters involving families that tend to be aggressive in seeking attention and assistance of the local media.